IT Business Analyst Customer Operations

As Business Analyst Customer Operations, you are part of the functional IT team and you take the lead in IT projects in the field of Customer Operations. You are responsible for the IT projects within your domain and implement them from A to Z.

Your role:

  • You are responsible for the development and professionalization of the La Lorraine template & best practices and you think along with a long term strategic roadmap in the field of Customer Operations.
  • You take the lead in IT projects within your domain and implement them from A to Z, together with your colleagues in the IT Competence Centre, your business stakeholders and external parties.
  • You dare to go broad in your domain and think outside of the box of the classic Sales & Distribution. The digital order & complaint process as well as tactical reporting in Power BI for example also fall under your authority. Expanding your horizons to other domains is definitely an asset.
  • You grow along with the internationalization of La Lorraine and integrate the expansion of new countries in the general La Lorraine template.
  • You work closely with your colleague responsible for ‘Support & Improvement’ and always organise a complete knowledge transfer after delivery of a project.
  • You build up a strong knowledge of the business processes and of the functionality of the SAP modules.

You work from one of our La Lorraine offices in Belgium (Ninove or Erpe-Mere), Poland, Czech Republic, Turkey or Romania. You are part of the international IT team and you report to the Competence Centre Lead.

Your profile:

  • You have a Master's degree, or equivalent through experience.
  • You have experience in an ERP-environment and have knowledge of SAP SD.
  • You are very analytical and a conceptual thinker.
  • You are customer-oriented and can communicate fluently and clearly with your stakeholders in English. Any other language is a plus.
  • You are result-oriented and a real problem solver.
  • Experience in change management is a plus.

Our offer:

  • You will join a growing Belgian family business active in the European bakery sector.
  • Every day, more than 4,000 enthusiastic colleagues produce and sell high-quality bakery products to consumers, supermarkets and the catering industry. This is a unique opportunity to work within a company with a strong vision, that continues to grow and innovate in top products.
  • You will build up a broad and strong knowledge of the business processes and of the functionality of various SAP modules. You will have the opportunity to go broad and gain knowledge in different domains, supported by a strong and experienced team.
  • Through this role you can work closely with various stakeholders from all countries within the La Lorraine group and have the opportunity to build up an interesting network of international relations.
  • At La Lorraine Bakery Group, entrepreneurship is strongly appreciated and there is room to take initiative.
  • You will join a team of driven and enthusiastic (international) colleagues, who are happy to share their knowledge and help you grow and develop. Our LLBG Academy supports and develops our employees through various training initiatives. By developing everyone's talent and expertise, we can all become the best version of ourselves.
  • You will be part of an organisation with strong growth ambitions that also wants to take responsibility for the environment and society. We are committed to meeting today's expectations in a sustainable way, with our future generations in mind.
  • We value our employees and invest in a happy work environment through various initiatives such as: sports and wellbeing activities, respect for worklife balance through homeworking and flexible working hours.
  • In this function you will enjoy an interesting financial package including a company car, meal vouchers, hospitalization insurance and group insurance, complemented by 30 days of vacation that can be planned freely.
  • Our products take centre stage and you can literally taste our passion every day.

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Job domain Information Technology (IT)
Contract Permanent employment contract
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What does the application process entail?

Our Talent Acquisition team will be happy to talk to you about our expert and management vacancies as well as our open positions in our production sites. The steps you will go through during the selection procedure can vary for each position. After an interview with HR and an interview with the manager, there may be a personality questionnaire or assessment centre for example.

La Lorraine Bakery Group does not discriminate applicants based on age, gender, culture, social background, religion. Whoever you are, for us it is all about passion, drive, mutual respect and talent.

Are you interested in working with us? Then don’t hesitate to apply!