Business Analyst Customer Operations – Support & Improvement

Your function:

As Business Analyst Customer Operations, you take charge of the entire "Support & Improvement" aspect in the field of customer operations.
  • You are responsible for the general support to our key users and for the further development and improvement of our helpdesk.
  • The focus is on the entire sales process from order registration, logistics, invoicing and after-sales service via complaints registration, with a further growth path towards the underlying financial processes at a later stage.
  • You organize knowledge transfer sessions with your team members after the go-live of a new project or geographical expansion.
  • You take charge of the general documentation of our processes in the interactive knowledge platform.
  • By supporting your key users you stay in close contact with the business and you take initiatives for all kinds of improvements.
  • You are also responsible for the implementation of various improvements and facilitate the approval with your key stakeholders on the business side.
  • You dare to go broad in your domain and think outside of the box of the classic Sales & Distribution. The complaints and collection management process as well as tactical reporting in Power BI, for example, also fall within your scope. Expanding your horizons to other domains is definitely an asset.

You work from one of the headquarters of the La Lorraine home countries (Ninove/ Erpe-Mere, Kladno, Warsaw, ...) and report to the Competence Centre Lead. You are part of the international IT team.

Your profile:

  • You have a Master's degree, (or equivalent through experience).
  • You have minimum experience in an ERP environment and have knowledge of SAP SD.
  • You are eager to learn, customer-oriented and can communicate fluently and clearly with your stakeholders.
  • You are result-oriented and a real problem solver.
  • Experience in change management is a plus.
  • You speak fluent English, any other languages is an asset.

Our offer:

  • You will be working in a growing international family business, where innovation is key. You will have the opportunity to help build a modern customer service environment. Furthermore, you will be part of a dynamic team where initiative and entrepreneurship are highly valued.
  • You will build up a broad and strong knowledge of the business processes and of the functionality of various SAP modules. You will have the opportunity to go broad and gain knowledge in different domains, supported by a strong and experienced team.
  • Through this role you can work closely with various stakeholders from all countries within the La Lorraine group and have the opportunity to build up an interesting network of international relations.
  • You can bring your own vision and structure to the support organization and bring the La Lorraine community to a higher level.

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Jobdomein Information Technology (IT)
Contract Vast contract
Uurrooster Dag
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