IT Service Engineer - Customer Operations & Finance

• You support key users across all organizations within La Lorraine Bakery Group and deliver high-quality service.
• You organize knowledge transfer sessions after the go-live of new projects, enhancements or geographical expansion and maintain clear documentation.
• You manage roles and permissions within business applications.
• You test applications for functionality, accuracy, and compatibility.
• You gather user feedback and identify opportunities for improvement.
• You document incident resolutions and maintain & update KB-articles concerning recurring incidents.
• You proactively resolve recurring issues and contribute to service quality.
• You participate in rollout projects to acquire new knowledge and get connected with the community.

After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month.

You will work from the headquarters in one of the home countries of LLBG (Ninove, Erpe-Mere, Kladno, Nowy Dwór Mazowiecki, Câmpia Turzii - Cluj …) and you will report to the Business Applications Team Service Lead. You are part of the international IT team.

• You will join an international family business with a strong long-term vision, where more than 5,300 enthusiastic colleagues work together, driven by five strong values.
• We invest in a happy work environment through various sports and team events.
• You can literally taste our passion every day through our fresh and innovative top-quality products.
• You will contribute to building a better world, as sustainability is high on our company’s agenda.
• You will have the opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• A competitive financial package, including one day of remote work, meal vouchers, hospitalization insurance, group insurance and 10 extra vacation days on top of the statutory leave.
• You will have the space to roll up your sleeves, take initiative, and truly make a difference.