IT Business Applications Service Lead (Plant Operations)

• You lead the resolution of incidents and ensure high-quality closure, minimizing recurrence through clear documentation, training, and lessons learned.
• You are responsible for the 24h 7/7 support by establishing the right support agreements on group and local side and you are responsible for support during the maintenance weekends.
• You chair the Change Control Board (CCB) for your domain and manage the implementation of change requests within the existing template.
• You collaborate closely with business process specialists, key users, analysts, and external partners to align on effective solutions.
• You coach and monitor Business Applications Service Engineers, using KPIs and regular 1-on-1 follow-ups, including annual performance evaluations.
• You ensure service delivery procedures are standardized and documented, and you actively contribute to maintaining clear process documentation.
• You analyze KPIs, feedback, and incidents to identify improvement opportunities and propose optimizations for end-to-end service delivery.
• You act as the main point of contact for best practices in your domain and maintain strong communication with all stakeholders.

After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month.

You will work from the headquarters in one of the home countries of LLBG (Ninove, Erpe-Mere, Kladno, Nowy Dwór Mazowiecki, Câmpia Turzii - Cluj …) and you will report to the Business Applications Team Service Lead. You are part of the international IT team.

• You will join an international family business with a strong long-term vision, where more than 5,300 enthusiastic colleagues work together, driven by five strong values.
• We invest in a happy work environment through various sports and team events.
• You can literally taste our passion every day through our fresh and innovative top-quality products.
• You will contribute to building a better world, as sustainability is high on our company’s agenda.
• You will have the opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• A competitive financial package, including one day of remote work, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 extra vacation days on top of the statutory leave.
• You will have the space to roll up your sleeves, take initiative, and truly make a difference.