IT Customer Operations Applications Manager

• You act as the solution owner and architect for the Customer Operations domain, translating business requirements into a scalable global template and continuously improving the maturity of the solution landscape.
• You define, own and manage the long-term Customer Operations roadmap in close collaboration with business stakeholders and process specialists.
• You lead a team of business analysts and manage a diverse project portfolio from ideation and design through implementation and go-live.
• You identify opportunities to leverage AI and emerging technologies within customer-facing processes, driving innovation and business value across the organization.
• You support La Lorraine's international growth by integrating new countries and business requirements into the global template.
• As the senior SAP SD/LE expert, you guide solution design, coach your team in complex challenges and drive the continuous development of the team's expertise.
• You collaborate closely with Service Management colleagues to ensure a smooth transition from project delivery to operational support.

As IT Customer Operations Applications Manager, you are part of the international IT team and report directly to the Competence Centre Lead Finance & Customer Operations.

• You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values.
• You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains.
• We invest in a positive and engaging work environment through a variety of sports activities and team events.
• Every day, you can literally experience our passion through our fresh and innovative, high-quality products.
• You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics.
• You will help build a better world, with sustainability being a key priority throughout our company.
• You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• We offer an attractive compensation package, including one day of remote work per week, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave entitlement.
• You will have the autonomy to take initiative, roll up your sleeves, and make a real difference.