Service Engineer Plant Operations

• You provide first-line support for key users and ensure a high-quality service experience across our Plant Operations and Supply Chain applications.
• You investigate incidents, perform root cause analysis, manage problems, and identify opportunities to improve application performance and user satisfaction.
• You maintain process documentation, share knowledge with users, and organize training sessions to strengthen system and process expertise within the business.
• You manage user authorizations and support application maintenance activities, including participation in maintenance weekends when required.
• You contribute to continuous improvement initiatives, working closely with business key users and IT Business Analysts to optimize processes and applications.
• You coordinate user acceptance testing (UAT), maintain test documentation, and ensure successful validation of system changes.
• You build strong relationships with business stakeholders, proactively identify improvement opportunities, and help translate business needs into effective solutions.
• You support implementation and rollout projects, facilitate knowledge transfer activities, and participate in the on-call service after your onboarding period.
• After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month.

As a Service Engineer Business Applications you will report to the Business Applications Team Service Lead and you will be part of the international IT team.

• You will join an international family-owned company with a strong long-term vision, where more than 5,700 passionate colleagues work together, driven by five core values.
• You will become part of a growing Data & Analytics organization that is building a modern data platform, with plenty of opportunities for training, certification, and collaboration with strong business domains.
• We invest in a positive and engaging work environment through a variety of sports activities and team events.
• Every day, you can literally experience our passion through our fresh and innovative, high-quality products.
• You will work on data products that have a tangible impact on the performance of our international manufacturing and supply chain operations—from planning and inventory management to service, quality, and logistics.
• You will help build a better world, with sustainability being a key priority throughout our company.
• You will have every opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
• We offer an attractive compensation package, including one day of remote work per week, meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave entitlement.
• You will have the autonomy to take initiative, roll up your sleeves, and make a real difference.